Shipping & DOA Policy

100% Live Arrival Guarantee

At Seattle Corals, we take immense pride in our packing standards. We use professional-grade insulated shipping containers, heat or cold packs as needed, and specialized bagging techniques to ensure your livestock arrives in peak condition. All coral purchases include our 1-day Live Arrival Guarantee.

In the Case of a DOA (Dead on Arrival)

If an item does not arrive alive, please follow these steps strictly to ensure your claim is processed:

  1. Take Clear Photos: Take high-resolution photos of the deceased livestock within 2 hours of the carrier's posted delivery time.
  2. Email Us: Send photos and your order information to seattlecorals@gmail.com.
  3. Keep the Specimen: Do not discard the coral until you have received a response from us; we may require the skeleton to be returned.

Note: We cannot accept unclear or "all blue" photos. Guarantee is void if delivery is refused or if the package is not retrieved in a timely manner after delivery/facility arrival.

Shipping Rates & Logistics

We ship via UPS or FedEx Next Day Air to ensure livestock arrives at your door the following morning.

WA & Oregon

$39.99 Flat Rate

All Other Lower 48

$69.99 Flat Rate

Orders Over $399

FREE SHIPPING

*Livestock shipping requires a minimum order of $99. We currently do not ship to Hawaii, Alaska, Puerto Rico, or internationally.

Refunds & Store Credit

Seattle Corals does not offer cash refunds. Approved DOA claims will be issued via Replacement or Store Credit toward a future purchase.
  • Store credit applies to livestock only and cannot be applied to shipping fees.
  • Dry Goods and Equipment are shipped via UPS/USPS Ground (2–7 business days).
  • Dry Goods are MAP priced; discount codes typically do not apply.

Local Pickup (Bellevue, WA)

Local pickup is available at our showroom (Sea King Aquarium). To schedule a pickup, please contact us by phone or email after placing your order to coordinate a day and time.