Shipping & DOA Policy
DOA Policy and Guarantee:
"All corals include our 1-day live arrival guarantee"
*** 100% Live Arrival Guaranteed ***
if your Coral has any issues please contact us within 24 hours of arrival and we will take care of it.
If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within Two hours of the package arrival. We do not require any signature, be sure to be present when you package will arrive. If you DOA request was approved, you would get issued store credit or replacement.
*** DOA caused by Delay from UPS is not covered in our DOA Guarantee ***
- **In case of DOA (livestock arriving deceased or dead on arrival), please follow these steps closely to ensure that you can be compensated for the loss.
- Take a clear picture of dead livestock within 2 hours of posted delivery time and send to email@example.com with your information.
- We do not accept unclear or all blue pictures.
- Not following any of the steps can void your claim entirely.
- Guarantee is void if you refuse delivery of your order, or if no one is available to receive the package. Or package was not picked up from your UPS facility in a timely manner.
- Once we receive the photos , and we receive the deceased coral (if applicable) we will issue you Replacement or store credit
- Seattle Corals do not gives refunds; we only give credit towards future orders or Replacements.
- Store credit can not be applied to shipping fees.
- Shipping costs will not be refunded or credited due to DOA corals
""" IN CASE OF DOA WE OFFER REPLACMENTS """
""" NO REFUND AVAILBLE """
- Livestock Shipping is only available for orders over $50 (minimum to be shipped)
- NOTE: Pick up is available in Bellevue, WA for those willing to travel. In order to schedule a pick up order, please contact Seattle Corals directly by phone or email with your order information, as well as desired pick up day/time.
- We ship UPS NEXT DAY AIR (livestock will arrive the next day AM to your door)
- We do not require signature for delivery.
- Washington State, Oregon qualify for $19.99 flat rate shipping.
- Flat Rate $39.99 shipping on all other states
- At the moment we do not ship out of USA or to Hawaii, Alaska and Puerto Rico.
- Shipping fee for Auction items are the same as online and you can combine auction items with your online items, you should contact us and let us know.
- Dry Good / Equipment are shipped UPS/USPS Ground Which Will take 2-5 Business days to Arrive .
- Delivery Date Chosen for Dry Goods are not Valid Due to Longer shipping time